Refund & Cancellation Policy

At Traffilio, our products are billed through our authorised Merchant of Record, Lemon Squeezy (Lemon Squeezy, LLC). Lemon Squeezy processes customer payments, manages global tax compliance, and issues credit card and debit card refunds.

This policy applies to all paid plans and licenses purchased on traffilio.com.

You are eligible for a full refund under the following conditions:

• Initial Purchases: Your refund request is submitted within 14 calendar days of your initial purchase or subscription date.
• Accidental Renewals: If your subscription auto-renewed and you did not intend to continue, contact us within 48 hours of the renewal charge, provided you have not actively used Pro features during that renewal window.
• Technical Defects: If you experienced persistent technical bugs or data synchronization failures that our engineering team was unable to resolve for you.

Requesting a refund is simple and fast. Follow these easy steps:

You can cancel your subscription at any time without penalty:

• Open your account settings or access the Lemon Squeezy Customer Portal link in any receipt email.
• Click "Cancel Subscription".
• Your account will remain on the Pro tier with full access until the end of your prepaid period.
• No further charges will ever be made after cancellation.

5. Chargebacks & Friendly Resolution

We are committed to fair customer service. If you experience an unexpected charge or billing question, please contact us at support@traffilio.com before filing a bank dispute or chargeback. Bank disputes can take 60–90 days to settle, whereas our direct refund process takes just 24–48 hours.